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FAQs: Everything You Need to Know About Your Space with Us
All
BIZplus+
e-Move
e-Station
e-Valet
General
Insurance
Sign Up and Payment
Storage Access
Transfer and Termination
Understanding Self-Storage

Yes, all Extra Space storage facilities in Singapore provide 24/7 access for customers.

You may refer to our Locations page for the full list of branches in Singapore.

We offer daily and monthly plans, allowing you to scale your workspace according to your business needs — with no long-term commitments required.

The e-Valet boxes are secured with strong seals to ensure the contents remain safe. We encourage customers to sign on the seals provided to ensure they have not been tampered with.

Yes, there will be additional charges for the following:

Extra pickups and/or drop-off locations
Collection or delivery of items above ground floor, where no lift access is available
Distance from premise to vehicle exceeding 80 metres
Any work or preparation that was mutually agreed to be completed by the customer in advance but was not done prior to the mover’s arrival. This may result in a longer moving process, a higher final invoice, or in rare cases, an additional moving day (subject to availability).

Yes. Only registered users or authorised persons listed under your account will be allowed access to your storage unit.

Our staff are available during office hours to assist with any inquiries. However, customers still have independent access outside of office hours using their access credentials.

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Provident sequi incidunt deserunt quibusdam ducimus impedit illum nostrum repellat enim voluptatibus adipisci, aut voluptatum atque in aliquid. Ab illo voluptates dolorum.

Optio sunt ullam labore dignissimos tempore laudantium nihil et. Minus harum voluptatum fugit provident amet maxime quibusdam unde quasi suscipit expedita delectus aliquam corporis fugiat,

We have several complimentary phone booths available, providing a private and comfortable environment for conversations.

We welcome all customers to book a tour to explore our workspace layout, amenities, and available options.

You will need to terminate your unit at the current facility by giving 14 days’ notice and sign up as a new customer at the other facility. The storage unit at the other Extra Space facility is subject to availability, and price discount plans may vary.

No, we do not allow customers to self-collect their e-Valet boxes. However, if you have a unique situation, please feel free to contact us — we’ll do our best to accommodate your request.

You can upgrade to a larger unit or downsize to a smaller one at any time, depending on your storage needs and the availability of units within the same storage facility or at another storage facility.

Our Customer Service team will be unable to assist with moving your items. However, you can engage our e-Move service for professional moving and transportation assistance.

No, they do not. Prices vary from facility to facility.

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Provident sequi incidunt deserunt quibusdam ducimus impedit illum nostrum repellat enim voluptatibus adipisci, aut voluptatum atque in aliquid. Ab illo voluptates dolorum.

Optio sunt ullam labore dignissimos tempore laudantium nihil et. Minus harum voluptatum fugit provident amet maxime quibusdam unde quasi suscipit expedita delectus aliquam corporis fugiat,

Simply sign a short storage agreement, make the quoted payment, and you’ll be ready to move in. Your contract is a month-to-month agreement with Extra Space Asia and consists of a simple three-page document that takes less than ten minutes to complete.

You may choose your preferred start date, within one month from the day you sign up, to begin your storage rental.

We provide trolleys and pallet jacks free of charge for customer use.

Yes. We provide all customers with 10 free boxes. If you need additional boxes, they are available at $5 per box (Usual Price: $7 per box).

We offer the convenience of purchasing packaging materials at our Box Shop. You will find a wide range of packaging materials, including boxes, bubble wrap, markers, tape, shelves, stretch film, pen knives, and even padlocks.

Yes. Please let us know in advance if you are planning to move on Sundays or public holidays.

We do not provide removal services. However, we have a list of reputable removal service partners that we can recommend. For more details, you may contact our Customer Service team.

We do not provide padlocks, as this ensures that you are the sole key holder of your space. You can purchase a new, sealed lock at any Extra Space Asia facility. No one else will have a key to that lock except you.

No, the destination does not have to be at Extra Space storage facility. It can be at any location of your choice.

The boxes measure 60cm x 40cm x 30cm and have a maximum packed weight of 20kg.

You can make payment via AXS stations, online by credit card through our website, through internet banking, or in person at our facility by NETS.

After you sign up, we will deliver our industrial-grade plastic boxes to you. Once you have finished packing your items, we will pick them up and store them securely in our facility. When you need your items back, simply schedule a return through our website, and we’ll deliver them back to you.

Unlike traditional storage, self-storage allows you to rent exactly the amount of space that suits your needs. You do not need to pay for extra space you do not use, and you can upsize or downsize your storage unit anytime.

In the past, personal and business users had to rely on removal companies or large storage providers to store their items for them — often with limited access, little flexibility, and long-term contracts.

With self-storage, a customised, hassle-free solution is now available.

You have the freedom to access your items 24 hours a day, seven days a week. Feel free to add or remove items from your storage room whenever you need.

We can reserve your storage unit for up to one month when you place a one-month storage deposit.

We will require only 14 days’ notice of your intention to terminate your storage lease.
A refund will be processed for your initial security deposit and any unused payments you have made. Notice must be provided in writing, either by post or email.

Once your storage rental begins, you will have free access to your storage unit around the clock.

Insurance covers fire and forcible theft, and items should be insured based on their estimated value. If damage or theft occurs, you will be entitled to claim the insured value you selected. Please note that insurance claims take depreciation into account when determining the payout amount.

For further information, please refer to Marsh Singapore, our partner in providing insurance coverage.

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Provident sequi incidunt deserunt quibusdam ducimus impedit illum nostrum repellat enim voluptatibus adipisci, aut voluptatum atque in aliquid. Ab illo voluptates dolorum.

Optio sunt ullam labore dignissimos tempore laudantium nihil et. Minus harum voluptatum fugit provident amet maxime quibusdam unde quasi suscipit expedita delectus aliquam corporis fugiat,

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Provident sequi incidunt deserunt quibusdam ducimus impedit illum nostrum repellat enim voluptatibus adipisci, aut voluptatum atque in aliquid. Ab illo voluptates dolorum.

Optio sunt ullam labore dignissimos tempore laudantium nihil et. Minus harum voluptatum fugit provident amet maxime quibusdam unde quasi suscipit expedita delectus aliquam corporis fugiat,

You will receive a termination confirmation email or a written acknowledgment from Extra Space Self Storage once the process is complete.

Please inform our Moving team immediately if you need to cancel your move.

If it is within 48 hours of the scheduled moving date, there will be no refund of the reservation deposit.
If it is more than 48 hours before the scheduled moving date, we will refund 50% of the reservation deposit.

Please inform our Moving team immediately if you need to postpone or change the moving date.

If it is within 48 hours of the scheduled moving date, a $100 fee will be imposed and is subject to availability.
If it is more than 48 hours before the scheduled moving date, the new date will be subject to availability. If we are unable to accommodate the rescheduled date, the move will be treated as a cancelled job, and we will refund 50% of the reservation deposit.

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Provident sequi incidunt deserunt quibusdam ducimus impedit illum nostrum repellat enim voluptatibus adipisci, aut voluptatum atque in aliquid. Ab illo voluptates dolorum.

Optio sunt ullam labore dignissimos tempore laudantium nihil et. Minus harum voluptatum fugit provident amet maxime quibusdam unde quasi suscipit expedita delectus aliquam corporis fugiat,

Yes. The Multi-Risk Insurance package for wine customers includes coverage against fire, water, and theft of up to $50,000 per unit per annum. It also includes coverage for breakage within the storage unit, capped at $5,000 per bottle and up to a maximum of $50,000.

Recognising that many customers prefer insurance protection for their items, Extra Space Asia has partnered with Marsh Singapore to provide coverage at competitive rates.

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Provident sequi incidunt deserunt quibusdam ducimus impedit illum nostrum repellat enim voluptatibus adipisci, aut voluptatum atque in aliquid. Ab illo voluptates dolorum.

Optio sunt ullam labore dignissimos tempore laudantium nihil et. Minus harum voluptatum fugit provident amet maxime quibusdam unde quasi suscipit expedita delectus aliquam corporis fugiat,

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Provident sequi incidunt deserunt quibusdam ducimus impedit illum nostrum repellat enim voluptatibus adipisci, aut voluptatum atque in aliquid. Ab illo voluptates dolorum.

Optio sunt ullam labore dignissimos tempore laudantium nihil et. Minus harum voluptatum fugit provident amet maxime quibusdam unde quasi suscipit expedita delectus aliquam corporis fugiat,

Customers are required to present their ID or passport for verification, along with their valid contact details.

For commercial customers, please bring your company’s ACRA profile and company stamp to endorse the documents.

The following items will be excluded from the moving process:

Jewellery, bullion, cash, precious stones, precious metals, cash cards, documents of value, stamps, and wine bottles
Illegal items
Flammable or explosive materials
Live animals, including pets, fish, and birds
Pianos

Our moving service costs start from S$250. Please contact us so that we can advise you on the exact cost for all the items you wish to move.

Items that do not meet safety or regulatory requirements are not permitted in self-storage. These include:

Hazardous materials such as explosives and flammable goods
Perishable items that could decompose (e.g., exposed foodstuffs)
Living things such as animals and plants
Stolen or illegal goods such as drugs and firearms

Items that do not meet safety or regulatory requirements are not permitted in self-storage. These include:

Hazardous materials such as explosives and flammable goods
Perishable items that could decompose (e.g., exposed foodstuffs)
Living things such as animals and plants
Stolen or illegal goods such as drugs and firearms

You may store almost anything — for example, clothes, books, collectibles, and old photo albums — as long as they fit into the boxes. Companies can also store documents and old files, as we offer a hassle-free retrieval system.

You can store almost anything. Common items include furniture, documents, books, building materials, commercial stock, wine, antiques, and sports equipment. You can also store collectibles or any items you value but don’t need to keep at home or in the office.

If you’re unsure whether your items are allowed in our facility, please don’t hesitate to contact our customer service team — they’ll be happy to assist you.

The price quoted by our Customer Service Consultants includes storage charges, service fees, utilities, and maintenance costs. There are no hidden fees.

You may purchase contents insurance separately, as it is not included in the rental.

A refundable security deposit equivalent to one month’s storage charge is required at the start of your rental and will be refunded when you vacate your storage unit.

A one-time administration fee is also required upon commencement of your storage agreement.

A self-storage facility is a place with multiple storage units that customers can rent to safely store their belongings. Each unit is private, secure, and accessible whenever they need.

At Extra Space Asia, our self-storage facilities are modern, clean, and brightly lit. Every storage facility is equipped with advanced security systems and personal access codes, so customers can conveniently enter their storage rooms anytime — seven days a week, all year round. Each room is clean, dry, and secured with the customer’s own padlock for complete peace of mind.

BIZplus+ is a flexible, cost-effective business hub that brings together shared workspaces, private offices, event venues, and self-storage units — all in one convenient location at Extra Space Asia’s Commonwealth facility.

e-Move is a professional moving service.

e-Station is a pop-station service available for customers to drop off their parcels for their recipients to collect.

e-Valet is an on-demand storage service provided by Extra Space Asia. It allows you to arrange the pickup, storage, and retrieval of your items with just a few clicks — all from the comfort of your couch.

Self-storage allows individuals and businesses to store their items at affordable rates for flexible periods starting from just one month. It provides secure, do-it-yourself storage rooms for individuals, families, and companies alike.

As a result, homes become free of clutter, small businesses have space to grow, and customers enjoy peace of mind knowing their belongings are safe and accessible around the clock.

Self-storage offers a wide range of unit sizes, giving customers the flexibility to rent space that suits their needs — from compact lockers and small 16 sq ft walk-in units to spacious 450 sq ft storage rooms. Customers also have the freedom to upsize or downsize anytime, subject to availability.

A minimum of 5 boxes is required per order.

The purpose of the security deposit is to safeguard both the storer’s and provider’s legal interests. As long as the storage unit is returned to us in its original state upon vacating your space, the security deposit will be refunded to you in full.

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Provident sequi incidunt deserunt quibusdam ducimus impedit illum nostrum repellat enim voluptatibus adipisci, aut voluptatum atque in aliquid. Ab illo voluptates dolorum.

Optio sunt ullam labore dignissimos tempore laudantium nihil et. Minus harum voluptatum fugit provident amet maxime quibusdam unde quasi suscipit expedita delectus aliquam corporis fugiat,

Please contact our Customer Service team during office hours for assistance with resetting your access credentials.

We provide flexible workspace solutions, including private offices, shared workspaces, and meeting rooms — ideal for freelancers, startups, and small businesses.

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Provident sequi incidunt deserunt quibusdam ducimus impedit illum nostrum repellat enim voluptatibus adipisci, aut voluptatum atque in aliquid. Ab illo voluptates dolorum.

Optio sunt ullam labore dignissimos tempore laudantium nihil et. Minus harum voluptatum fugit provident amet maxime quibusdam unde quasi suscipit expedita delectus aliquam corporis fugiat,

Our moving slots are allocated on a first-come, first-served basis, subject to availability.

e-Stations are available at our Boon Keng and Tai Seng storage facilities.

You may seek assistance from AETOS at 6455 0560 for assistance after office hours.

Our Customer Service team is always ready to answer any questions you may have!

Only the registered storer is granted access to your storage unit. To grant access to another person, both the storer and the authorised party (or parties) are required to sign an Authorisation Form.

Refunds are provided in accordance with the terms and conditions of your agreement. Typically, any prepaid rental beyond the notice period may be refunded after account verification.

We offer daily and monthly plans, allowing you to scale your workspace according to your business needs — with no long-term commitments required.

We have several complimentary phone booths available, providing a private and comfortable environment for conversations.

We welcome all customers to book a tour to explore our workspace layout, amenities, and available options.

BIZplus+ is a flexible, cost-effective business hub that brings together shared workspaces, private offices, event venues, and self-storage units — all in one convenient location at Extra Space Asia’s Commonwealth facility.

We provide flexible workspace solutions, including private offices, shared workspaces, and meeting rooms — ideal for freelancers, startups, and small businesses.

Yes, there will be additional charges for the following:

Extra pickups and/or drop-off locations
Collection or delivery of items above ground floor, where no lift access is available
Distance from premise to vehicle exceeding 80 metres
Any work or preparation that was mutually agreed to be completed by the customer in advance but was not done prior to the mover’s arrival. This may result in a longer moving process, a higher final invoice, or in rare cases, an additional moving day (subject to availability).

Yes. We provide all customers with 10 free boxes. If you need additional boxes, they are available at $5 per box (Usual Price: $7 per box).

Yes. Please let us know in advance if you are planning to move on Sundays or public holidays.

No, the destination does not have to be at Extra Space storage facility. It can be at any location of your choice.

Please inform our Moving team immediately if you need to cancel your move.

If it is within 48 hours of the scheduled moving date, there will be no refund of the reservation deposit.
If it is more than 48 hours before the scheduled moving date, we will refund 50% of the reservation deposit.

Please inform our Moving team immediately if you need to postpone or change the moving date.

If it is within 48 hours of the scheduled moving date, a $100 fee will be imposed and is subject to availability.
If it is more than 48 hours before the scheduled moving date, the new date will be subject to availability. If we are unable to accommodate the rescheduled date, the move will be treated as a cancelled job, and we will refund 50% of the reservation deposit.

The following items will be excluded from the moving process:

Jewellery, bullion, cash, precious stones, precious metals, cash cards, documents of value, stamps, and wine bottles
Illegal items
Flammable or explosive materials
Live animals, including pets, fish, and birds
Pianos

Our moving service costs start from S$250. Please contact us so that we can advise you on the exact cost for all the items you wish to move.

e-Move is a professional moving service.

Our moving slots are allocated on a first-come, first-served basis, subject to availability.

e-Station is a pop-station service available for customers to drop off their parcels for their recipients to collect.

e-Stations are available at our Boon Keng and Tai Seng storage facilities.

The e-Valet boxes are secured with strong seals to ensure the contents remain safe. We encourage customers to sign on the seals provided to ensure they have not been tampered with.

No, we do not allow customers to self-collect their e-Valet boxes. However, if you have a unique situation, please feel free to contact us — we’ll do our best to accommodate your request.

The boxes measure 60cm x 40cm x 30cm and have a maximum packed weight of 20kg.

After you sign up, we will deliver our industrial-grade plastic boxes to you. Once you have finished packing your items, we will pick them up and store them securely in our facility. When you need your items back, simply schedule a return through our website, and we’ll deliver them back to you.

Items that do not meet safety or regulatory requirements are not permitted in self-storage. These include:

Hazardous materials such as explosives and flammable goods
Perishable items that could decompose (e.g., exposed foodstuffs)
Living things such as animals and plants
Stolen or illegal goods such as drugs and firearms

You may store almost anything — for example, clothes, books, collectibles, and old photo albums — as long as they fit into the boxes. Companies can also store documents and old files, as we offer a hassle-free retrieval system.

e-Valet is an on-demand storage service provided by Extra Space Asia. It allows you to arrange the pickup, storage, and retrieval of your items with just a few clicks — all from the comfort of your couch.

A minimum of 5 boxes is required per order.

Our Customer Service team will be unable to assist with moving your items. However, you can engage our e-Move service for professional moving and transportation assistance.

We provide trolleys and pallet jacks free of charge for customer use.

We offer the convenience of purchasing packaging materials at our Box Shop. You will find a wide range of packaging materials, including boxes, bubble wrap, markers, tape, shelves, stretch film, pen knives, and even padlocks.

We do not provide removal services. However, we have a list of reputable removal service partners that we can recommend. For more details, you may contact our Customer Service team.

We do not provide padlocks, as this ensures that you are the sole key holder of your space. You can purchase a new, sealed lock at any Extra Space Asia facility. No one else will have a key to that lock except you.

You may seek assistance from AETOS at 6455 0560 for assistance after office hours.

Our Customer Service team is always ready to answer any questions you may have!

Insurance covers fire and forcible theft, and items should be insured based on their estimated value. If damage or theft occurs, you will be entitled to claim the insured value you selected. Please note that insurance claims take depreciation into account when determining the payout amount.

For further information, please refer to Marsh Singapore, our partner in providing insurance coverage.

Yes. The Multi-Risk Insurance package for wine customers includes coverage against fire, water, and theft of up to $50,000 per unit per annum. It also includes coverage for breakage within the storage unit, capped at $5,000 per bottle and up to a maximum of $50,000.

Recognising that many customers prefer insurance protection for their items, Extra Space Asia has partnered with Marsh Singapore to provide coverage at competitive rates.

No, they do not. Prices vary from facility to facility.

Simply sign a short storage agreement, make the quoted payment, and you’ll be ready to move in. Your contract is a month-to-month agreement with Extra Space Asia and consists of a simple three-page document that takes less than ten minutes to complete.

You may choose your preferred start date, within one month from the day you sign up, to begin your storage rental.

You can make payment via AXS stations, online by credit card through our website, through internet banking, or in person at our facility by NETS.

We can reserve your storage unit for up to one month when you place a one-month storage deposit.

Once your storage rental begins, you will have free access to your storage unit around the clock.

Customers are required to present their ID or passport for verification, along with their valid contact details.

For commercial customers, please bring your company’s ACRA profile and company stamp to endorse the documents.

The price quoted by our Customer Service Consultants includes storage charges, service fees, utilities, and maintenance costs. There are no hidden fees.

You may purchase contents insurance separately, as it is not included in the rental.

A refundable security deposit equivalent to one month’s storage charge is required at the start of your rental and will be refunded when you vacate your storage unit.

A one-time administration fee is also required upon commencement of your storage agreement.

The purpose of the security deposit is to safeguard both the storer’s and provider’s legal interests. As long as the storage unit is returned to us in its original state upon vacating your space, the security deposit will be refunded to you in full.

Yes, all Extra Space storage facilities in Singapore provide 24/7 access for customers.

You may refer to our Locations page for the full list of branches in Singapore.

Yes. Only registered users or authorised persons listed under your account will be allowed access to your storage unit.

Our staff are available during office hours to assist with any inquiries. However, customers still have independent access outside of office hours using their access credentials.

You have the freedom to access your items 24 hours a day, seven days a week. Feel free to add or remove items from your storage room whenever you need.

Please contact our Customer Service team during office hours for assistance with resetting your access credentials.

Only the registered storer is granted access to your storage unit. To grant access to another person, both the storer and the authorised party (or parties) are required to sign an Authorisation Form.

You will need to terminate your unit at the current facility by giving 14 days’ notice and sign up as a new customer at the other facility. The storage unit at the other Extra Space facility is subject to availability, and price discount plans may vary.

You can upgrade to a larger unit or downsize to a smaller one at any time, depending on your storage needs and the availability of units within the same storage facility or at another storage facility.

We will require only 14 days’ notice of your intention to terminate your storage lease.
A refund will be processed for your initial security deposit and any unused payments you have made. Notice must be provided in writing, either by post or email.

You will receive a termination confirmation email or a written acknowledgment from Extra Space Self Storage once the process is complete.

Refunds are provided in accordance with the terms and conditions of your agreement. Typically, any prepaid rental beyond the notice period may be refunded after account verification.

Unlike traditional storage, self-storage allows you to rent exactly the amount of space that suits your needs. You do not need to pay for extra space you do not use, and you can upsize or downsize your storage unit anytime.

In the past, personal and business users had to rely on removal companies or large storage providers to store their items for them — often with limited access, little flexibility, and long-term contracts.

With self-storage, a customised, hassle-free solution is now available.

Items that do not meet safety or regulatory requirements are not permitted in self-storage. These include:

Hazardous materials such as explosives and flammable goods
Perishable items that could decompose (e.g., exposed foodstuffs)
Living things such as animals and plants
Stolen or illegal goods such as drugs and firearms

You can store almost anything. Common items include furniture, documents, books, building materials, commercial stock, wine, antiques, and sports equipment. You can also store collectibles or any items you value but don’t need to keep at home or in the office.

If you’re unsure whether your items are allowed in our facility, please don’t hesitate to contact our customer service team — they’ll be happy to assist you.

A self-storage facility is a place with multiple storage units that customers can rent to safely store their belongings. Each unit is private, secure, and accessible whenever they need.

At Extra Space Asia, our self-storage facilities are modern, clean, and brightly lit. Every storage facility is equipped with advanced security systems and personal access codes, so customers can conveniently enter their storage rooms anytime — seven days a week, all year round. Each room is clean, dry, and secured with the customer’s own padlock for complete peace of mind.

Self-storage allows individuals and businesses to store their items at affordable rates for flexible periods starting from just one month. It provides secure, do-it-yourself storage rooms for individuals, families, and companies alike.

As a result, homes become free of clutter, small businesses have space to grow, and customers enjoy peace of mind knowing their belongings are safe and accessible around the clock.

Self-storage offers a wide range of unit sizes, giving customers the flexibility to rent space that suits their needs — from compact lockers and small 16 sq ft walk-in units to spacious 450 sq ft storage rooms. Customers also have the freedom to upsize or downsize anytime, subject to availability.

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